Legal
Refund and Cancellation Policies
Refund Policy
We offer a full refund within 7 days of your first payment, and prorated refunds of your most recent payment after that.
- 7-day full refund: If you request a refund within 7 days of your first payment to FluxTrade, you will receive a full refund. This is available once per customer and does not apply to renewals or to returning subscribers.
- Prorated refunds: Outside the 7-day window, refunds apply only to your most recent successful payment. Earlier payments are not eligible. The refund is prorated by day based on the time remaining in your current billing period at the time of your request, and on the amount you actually paid.
- Refunds end access: Issuing any refund cancels your subscription and ends your access to all strategies, indicators, and subscriber features immediately.
- To request a refund, please contact support with your account email and payment details.
- Processing times may vary depending on your payment provider.
Cancellation Policy
You may cancel your subscription at any time. To cancel your subscription:
- Log in to your Account
- Navigate to the Subscription Settings section
- Click the button to access the Stripe customer portal
- Follow the prompts to cancel your subscription
Once cancelled, your subscription will remain active until the end of your current billing period. You will continue to have access to all features until that time, unless you receive a refund, which ends access immediately.
Need Help?
If you have any questions or need assistance with your account, refunds, or cancellations, our support team is here to help.
Visit our Support page to get in touch with us or submit a support request.
Last updated: October 22, 2026